At Digital Balance, we develop bespoke software solutions that help organisations manage and engage with their workforce.
Our people are the key to making this happen, and we’re looking for an enthusiastic, customer focused individual with a good eye for detail to join our award-winning company.
You will be working with huge brands including Santander, L’Oreal, BT, River Island, ensuring customer satisfaction is maintained across all accounts and all projects are delivered to set business standards and inside the managed customer expectation.
The Head of Client Accounts will build successful relationships inside current customer accounts and take a proactive approach to identifying new opportunities with proactive monitoring of customer activity.
Overall responsibility for all account existing client accounts, maintaining a clear account and communication strategy for each account
Work alongside Senior Team to actively build new client relationships
Lead the management of pitch preparation for new business opportunities, producing and presenting new business proposals
Create a pipeline of new business to forecast performance against budget expectations
Lead and manage a team of 3 project co-ordinators including monitoring individual performance and workload, holiday and absence management, supporting continued professional development
A minimum of two years’ experience managing client relationships
The ideal candidate will have a background in Training/HR but this should not deter candidates from other sectors
Confidence and ability to quickly build productive relationships with external stakeholders (our clients), contractors, Directors and the internal team
Organised – Ability to manage own workload and prioritise tasks
Flexibility to occasionally work outside of work hours and travel to clients based across the UK
Highly attentive to detail
Enjoys being part of a fast paced and close-knit team
An excitement for new tasks and challenges
A positive approach to change
Enjoys the challenge of working to strict deadlines