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Account Executive


Stoke-on-Trent, Staffordshire

Salary: £18,000-£25,000

The Account Executive will work with Digital Balance clients such as Santander, L’Oreal, BT and River Island, ensuring customer satisfaction is maintained across all accounts and all projects are delivered to set business standards and inside the managed customer expectation.

About you

Our ideal candidate will have a solid background in account management ideally with some project management experience within a technology/digital, learning and development or HR field. As part of the client facing team, you will have exceptional customer service and communication skills to deliver a first-class customer experience at all times. You’ll be confident presenting in small groups, to colleagues and clients. You’ll have a problem-solving mind-set and be comfortable working in a fast-paced environment. Our account teams are comfortable managing numerous accounts at once whilst maintaining the highest standards, delivering multiple projects to budget and on or ahead of schedule. You’ll also be a team player who is not afraid to work innovatively and go that extra mile every time for our customers. Working collectively, willing to give and receive feedback constructively, sharing ideas and best practice and working closely with all departments is an essential part of the role.

Key Accountabilities and responsibilities of role:

  • You’ll be part of the team managing the relationship with clients, delivering first-class levels of customer service
  • Assist in managing client projects, making sure all the elements of that project are built, implemented and managed on time and to budget
  • Keeping in touch with clients at key points, completing various documents and proactively reporting results to them
  • Escalating any account issues and resolving with the help of internal teams
  • Reviewing results with the team to ensure that everything is on track for the client
  • Responsible for working with the Head of Client Accounts and Technical Project Manager on project timescales and project tracking to ensure the clients’ expectations are met
  • Regularly reporting progress to management, including raising risks, issues and other noteworthy project items in a timely manner
  • Being a key point of liaison between internal and external staff working on a project, being available to handle external questions and concerns as well as managing the acquisition of required information or data from internal teams
  • Ensuring strict control of client information and data such that it is utilised as required for a project but not accidentally shared across projects
  • Project meetings and project reviews
  • Client meetings, on site and off site if necessary
  • Lead meetings with the project teams and provide regular updates
  • Take responsibility for ticket passes
  • Work with key stakeholders to ensure correct prioritisation of tasks, projects, change requests and issues against Service Led Agreements
  • QA testing where needed to ensure understanding of system and any in life issues
  • Accurate scope gather and capture of requests from customers
  • Cross-sell services across My Clever Group where possible

 If working alongside a great team supporting global clients wasn’t enough, we offer some great benefits;

  • 33 Days holiday (including bank holidays)
  • £500 Refer a Friend Bonus Scheme
  • Death in Service (3 x salary)
  • 3% Company Pension Contributions
  • Excellent Career Development Opportunities
  • Bupa Healthcare Cash Plan
  • Excellent office facilities (free tea, coffee, snacks)
  • Creative culture
  • Brand new high spec office
  • Relaxed working environment
  • Cycle Scheme
  • Discounted Gym Membership
  • Regular Social Events & Team Activities

Apply Today